Customer Service Management

Connecting the dots: digitalizing the end-to-end processes in Customer Care led to reduced response time, increased turnover and margins, and higher satisfaction and engagement of customers and distributors.

Post-merger integration companies with competing brands

From conflict to cohesion: redesigning the future. Following a decade of uncoordinated operations, a strategic merger od 2 companies and brands aimed to align sales, pricing, and organizational structures, resulting in significant growth, profitability, and cost reductions .

Go-To-Market strategy

An innovative go-to-market strategy and category management transformed limited growth prospects into strong, sustainable business growth in the photovoltaic sector.

Carve-out vs Spin-off strategy

Instead of a partial sale or spin-off, various precise measures regarding brand, G-T-M target group marketing and organizational and operational development led to growth and success of the professional B2B2C sub-brand.

Interim B.U director: more than temporary replacement

During the search for a BU sales manager, marketing and service were reorganized, processes were digitalized, and internal sales / order processing was linked to custom assembly with significant productivity and process improvements.